OUR SERVICE
Design Service
All cakes are bespoke and made to order. We can either design something new or you can choose a design from our portfolio. If you decide to choose a design from our portfolio we can, if you desire, change colours and flowers to compliment any theme that you may be having at your celebration.
Consultations and cake tasting
Consultations are by appointment only. Cake tasting samples will be provided at the consultation. If you don't require a consultation but would like to sample the cake flavours, we can mail your cake samples to you on a UK recorded next day delivery. There is no charge for this service.
Allergies and Special Dietary Requirements
• Nuts:
I have a nut allergy myself. Our fruitcakes are the only cakes that contain nuts as an ingredient, although a nut free cake recipe is available on request. All of our other flavours do not contain nuts as an ingredient. However, we cannot guarantee that the ingredients that we use are not contaminated at source. If you have a nut allergy, please contact me personally to discuss your requirements.
• Wheat free:
We can make wheat free cakes, the fruitcake, carrot cake and chocolate fudge cake work best with the wheat free flour.
• Alcohol:
Our fruitcakes are made with brandy, but we can also make them alcohol free if required.
• Dairy Free:
This option of a dairy free cake is also available. Please call to discuss your requirements.
Lead Times
We ask for 3 months notice when ordering wedding and civil ceremony cakes, and 1 month for other celebrations, however depending on our schedule, we may be able to accept orders at shorter notice.
Payment terms
To confirm an order, a non-refundable deposit of £200 is required. The balance is due 1 month before the delivery or collection of the cake. We accept payment by cheque, BACS transfer and paypal.
Cake Design Alterations
Design alterations can be made up to but no later than 1 month before collection/delivery. If the alteration affects the cost then your balance will be adjusted accordingly.
Collection/Delivery
Delivery to Central London is £45. Delivery charges for other destinations are available on request. If you choose delivery, we will liaise with the banqueting team at the venue regarding timings and set up. All cakes can be collected from our South London base. Please note that If the cake is collected, the full responsibility for the safety of the cake is with the client and Maisie Fantaisie will not responsible for any damage to the cake that may occur after it has left our studio.
The possibility also exists that we may be unable to deliver your cake due to adverse or freak weather conditions such as snow or floods and that these conditions may make your venue inaccessible. We strongly recommend that you purchase wedding insurance to cover yourselves for this eventuality.
Cakes decorated with fresh flowers
If your cake design requires fresh flowers, your florist will supply these. We will liaise directly with your florist regarding the specific floral requirements and we will decorate the cake with the flowers on site.
NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse.
Cakes decorated with non-edible materials
The use of non-edible materials for cake decoration is very increasingly popular. Please note that the 'craft jewels' and accessories such as brooches, ribbons, silk flowers, diamantes, beads, feathers, etc. that are used to decorate some of our cakes are not edible and must be removed from your cake before serving. All of our decorative gems and accessories are only used at the clients request and Maisie Fantaisie accepts no responsibility for any physical harm that may arise from their use.
Stand hire
We supply all of the stands for our wedding cakes. A cheque deposit of £150 is required. This is held in your file until the stand is returned to us. Stands must be returned within 14 days. We don’t supply silver cake stands, though generally you venue will be able to supply you with this type of stand.
Cancellation Policy
If you cancel your order for any reason up to twenty one (21) days before the date of your event, your deposit is non-refundable. All other monies paid will be refunded by business check within fourteen (14) business days. If your order is cancelled less than twenty one (21) days from the designated event date, you shall receive a refund of 25% of the total cost.
